The service rating platform for sectors in Nigeria
– Citizens submit views on state of service delivery they experienced.
– organizations look to the survey with a view to improve.
NCSI
Introduction & Sectors
See the sectors and sub sectors up for rating...
NCSI
Parameters
The eight (8) metrics for evaluation explained
NCSI
Take the survey
Rate the level of service delivery you received from an organization, proffer solution to sector related challenges.
NIGERIA CSI
The Nigeria customer service index is a national evaluation metric on the state of customer service across nine (9) sectors.
It’s an independent and objective data compilation of customer satisfaction on quality of goods and service delivery across the nation.
The NCSI collates responses, probes and delivers a holistic report with a view to reveal trends, causes, effects of these sectors in our national life.
Our Objectives
In association with our partners, to receive, collate, analyze and present information and data on the state of customer service, delivery and experience in the country.
Our Mission
Is to consistently aggregate all parameters and present a periodic report on state of customer service in Nigeria.
Our Vision
To be, without bias and prejudice the most reliable resource for service evaluation, customer satisfaction and the pacesetter for continued growth in the customer service sphere amongst organizations in Nigeria
// WAACSP
Become a member
Become a member
of WAACSP
Are you a practicing customer service professional in Nigeria? Join the growing ECOWAS CS community.
// SURVEY
How the survey can
How the survey can
help institutions
The survey and the report can help organizations improve, innovate and grow.
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