+234 7025003527
Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.
411 University St, Seattle, USA
engitech@oceanthemes.net
+1 -800-456-478-23
There are eight (8) parameters for evaluation on the survey, below are as it’s listed and explained to guide responders on it meaning and understanding in the survey.
How well do you feel in dealing with the organization, do you feel safe and confident that you feel protected and can rely on the company to do what it says it will as when promised and to protect your interest at all time.
Generally referred to as ‘look and feel’ , it measures the way you see the organization in terms of it offices, logo, brand presence and resonating feel as you walk into any of it outlet or see it’s logo, imagery advert etc. for organizations without a physical office/outlet example: fintechs, the use of their application or website technically represents their office and brand proposition.
Are the organizations product and or services geared towards you as a customer, do you see it innovations as customer centric or more of money making product. Are it product easy to access, navigate and relatable.
How effective, efficient and stress free do you transact and or engage with the organization? Do you dread transacting with the company or are you looking forward always to engage.
How does the organization, it agents, staff, product appear? Are they thorough? Detailed? and professional in their dealing and outlook.
From contacting the organization to when your complaints are resolved, how do you feel when you go to the company to resolve issues? Do they keep to timelines? Do you find it difficult reaching them? Are your complaints treated with all measure that leaves you impressed or otherwise.
How knowledgeable to the organizations product and services do their staff have? New development, upgrade, new product, policies, etc. How engaging and convincing do their staff appear when you encounter them?
What are the organization’s standard operating procedures? Are their process & procedures consistent? Is it comparative to best practices and does it improve your engagement with them as a client.